Manhattan Production Music Library

MUSICSOURCE & MUSICCART TROUBLESHOOTING

Supported Operating Systems

Windows 98 SE
Windows 2000
Windows XP
Mac OS9
Mac OSX

Supported Browsers

Internet Explorer 5.5 or greater for Mac or Windows
Netscape 6.1 or greater

Supported Media Players

Windows Media Player 9 for Windows XP, 2000, 98 Second Edition
Windows Media Player 9 for Macintosh OSX
Windows Media Player for Mac 7.1 for Macintosh Classic OS

NOTES:

The Windows Media Player is not the same as RealPlayer or the QuickTime Player. You can get the latest version of the Windows Media player at: http://www.microsoft.com/windowsmedia
Windows Media Player 9 is required on the Windows platform. Macintosh users must use Windows Media Player for Macintosh Version 9. Earlier versions (including beta versions of the Version 7 Player, the 7.0, and the 7.1 players) are not recommended or supported.
Windows Media Players 6.1, 6.4, and 7.x are no longer recommended or supported. Please upgrade.
There is a more recent version of the Windows Media 9 player than the one that ships with Windows XP. Please install it if you are having problems.

For users who users who have trouble with the Windows Media player not being able to connect or start the stream:

The Windows Media player requires that your browser accept third-party cookies in order to start the stream. Some users have reported that the player opens but displays "connecting" and does not start to stream. After they adjusted their browser settings to accept cookies they were able to connect
For Internet Explorer 6.0, you can set the Privacy tab to "Medium High" to protect your self from malicious cookies but still listen to streaming audio
If you have a third-party program that blocks cookies, try disabling it temporarily before launching the Windows Media player
If you accept cookies but delete them regularly you will not have a problem listening but you may see the registration form often

For users who users who have trouble with the Windows Media player not being able to connect or start the stream:

If you use a program such as Norton Internet Security that acts as a firewall then you may have problems listening to our Windows Media stream. If you try to connect, you may see it buffering at 0% without connecting or it may just stay at "connecting". If so then you can change the settings in Windows Media Player to solve this issue.

Open the Windows Media Player either by clicking the "Play" button on our website or going through the Start Menu.

Click on the "Tools" menu and then on the "options" selection, select "advanced"
Double click where it says "Streaming Media (Windows Media)"
On this page, under "Protocols" uncheck every box except "HTTP" and "Use browser settings" as seen in the image to the left
Click “OK”, close the player and open it again

For Macintosh users:

Open the Windows Media Player application Open the Windows Media Player application
Pull down the "Edit" menu and select "Preferences"
Click on the "Network Settings" tab
Under "Protocols" uncheck all the boxes besides "HTTP" and "Use browser proxy settings"

Resources

Windows Media FAQ
http://www.microsoft.com/windows/windowsmedia/9series/player/faq.aspx

Mac OSX
http://www.macosx.com/content/faq.php/q2550/Windows-Media-Player-For-Mac-Problem.html

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